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Airport Service of Shanghai Hongqiao International Airport

Inquiry Counter

The Inquiry Counter provides passengers with guidance, daily flight information and other convenient services.
Location:
Terminal 1:
the center of the Check-in Hall in Building B

Terminal 2:
3F Departure Check-In Hall and 1F Arrival Hall

Business Center

The Business Center provides passengers with copy, fax, local and long-distance calling, and internet access services. The one in Terminal 1 is located near No.7 arrival gate. There are two business centers in Terminal 2. The Arrival counter is located near the No.2A arrival exit and Departure counter is on Island B. The open time of the three business centers are from 06:00 to 23:30.

Shanghai Hongqiao International Airport Index



Luggage Storage

Shanghai Hongqiao International Airport provides services of luggage storage. The luggage storage area is equipped with video surveillance systems. The ordinary luggage is stored in the computer-controlled cabinets. The luggage which can not stored in the cabinets will be stored in other place as oversized luggage. Passengers are required to produce valid documents to deposit or claim luggage. The luggage need to be checked with using X-ray devices before storage. If Passengers cannot claim their luggage by themselves, they can apply in advance and fill out an entrustment form. Their agents can claim the luggage for them with valid documents.

Location of Luggage Deposit Center :
Terminal 1:
The deposit center is located opposite to Gate 5, Departure Floor of Building B
Phone Number: 86-21-22344553
Open time: 8:00 - 21:30

Terminal 2:
The deposit center is located in Arrival Hall and Island E of Eastern transportation center.
Phone Number: 86-21-22381085(Arrival Hall), 86-21-34661631(Island E)
Open time: 8:00 - 21:30

Price for Luggage Storage:
Size of Luggage: 42cm*32cm*57cm
Price: 10RMB for 0-4 hours, 15RMB for 4-10 hours, 20RMB for 10-24 hours

Size of Luggage: 42cm*32cm*77cm
Price: 15RMB for 0-4 hours, 20RMB for 4-10 hours, 25RMB for 10-24 hours

Size of Luggage: 88cm*32cm*57cm
Price: 20RMB for 0-4 hours, 30RMB for 4-10 hours, 35RMB for 10-24 hours

Size of Luggage: 88cm*32cm*77cm
Price: 30RMB for 0-4 hours, 40RMB for 4-10 hours, 45RMB for 10-24 hours

Price for oversized luggage is 50RMB per piece per day.

Shanghai Hongqiao International Airport Photo

Related Topic


Lost & Found

Shanghai Hongqiao International Airport provides registration, claim and inquiry services for lost items in the airport. If passengers provide the correct information about the lost items, including name, features, lost date, lost site, etc, they can claim the items with valid documents. Passengers also can entrust agents to claim lost items with entrustment form and valid documents.
The Lost & Found Center in the Terminal 1 is located opposite to Gate 5, Departure Floor of Building B. The Lost & Found Centers in Terminal 2 are located Arrival level and Island E of Eastern transportation center.

Open time: 8:30 - 21:30(T1), 08:00-21:30(Arrival level in T2), 07:00-20:30(Island E of Eastern transportation center)
Phone Number: 86-21-22344553(T1), 86-21-22381086(T2)

Luggage Carts

Shanghai Hongqiao International Airport provides free luggage carts in Terminal 1 and Terminal 2.

Temporary ID Card

If passengers need Temporary ID Card, they can apply in the police station of airport. The police station is in the north of building M3 above Check-In Area A.
Phone Number: 86-21-22380990
Service Time: 6:00 - 22:00

Electric Vehicles

To spare time, Shanghai Hongqiao International Airport provide paid service of electric vehicles in waiting and transfer areas of the terminal 2. passengers can found Vehicles on Floor M2.

Aviation Accident Insurance

Shanghai Hongqiao International Airport provides Aviation Accident Insurance service of the People's Insurance Company of China(PICC). The two handling counters in Terminal 1 are located in the Departure Hall. The two counters in Terminal 2 are located in front of the security inspection areas.
Phone Number: 86-21-95518

Medical Services

Shanghai Hongqiao International Airport provides Medical Services of accidental injury, emergency relief and pre-hospital treatment.
Location of First-aid Station:
Terminal 1: Arrival Hall
Open time: 6:30 - flights end

Terminal 2:
1. Floor 1 on the Arrival Level
Open time: 6:30 - 22:00

2. M2 in the Lounge
Open time: 7:30 - flights end

3. Transfer Hall
Open time: 8:30 - 17:00

Special Aid

Shanghai Hongqiao International Airport provides special aid service for unaccompanied special passengers, such as seniors over 70 years old, pregnant woman, the disabled, etc. These special passengers have priority on check-in, customs declaration, security check and boarding. Passengers can go to the Counters outside Gate 5 on the Departure Floor in Terminal 1 and in the Check-In Area on 3rd floor in Terminal 2 to book this service.

Foreign Currency Exchange

Shanghai Hongqiao International Airport provides currency exchange service. Fifteen foreign currencies can be exchanged into RMB.
Exchange Machines in Terminal 1 are located in Luggage Claim Area, Guest-Meeting Area of Building B and International Departure Hall.
The machines in Terminal 2 are located on the southern and northern sides of the Check-In Area on the Departure Floor(3F).

WIFI

Shanghai Hongqiao International Airport offers high-speed wireless network access in two terminals.