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Guide, Service and Facilities of Hangzhou Xiaoshan International Airport

Passenger Guide

Departure:
Domestic Departure
Domestic Check-in ==>Security Check ==>Domestic Concourse==>Boarding

International Departure
International Check-in ==>Inspection&Quarantine ==>Customs ==>Immigration Inspection ==>Security Check ==>International Concourse==>Boarding

Arrival:
International Arrival
Gate Arrival==>International Arrival Access ==>Joint Inspection(Inspection&Quarantine, Immigration)==>Luggage Claim==>Customs==>Arrival Hall

Domestic Arrival
Gate Arrival==>Domestic Arrival Access ==>Luggage Claim==>Arrival Hall

Transfer Process:
Domestic Airline transit Domestic Airline
After Arrival==>Baggage Claim==>Domestic Check-in==> Security Check==>Domestic Concourse==>Boarding

Domestic Airline transit International Airline
After Arrival==>Luggage Claim==>International Check-in ==>Joint Inspection(Inspection&Quarantine, Customs, Immigration, Security Check)==>International Concourse==>Boarding

International Airline transit Domestic Airline
After Arrival==>International Arrival Access ==>Joint Inspection(Inspection&Quarantine, Immigration)==>Luggage Claim==>Customs==>Security Check==>Domestic Check-in ==>Domestic Concourse==>Boarding

International Airline transit International Airline
After Arrival==>Luggage Claim==>International Check-in ==>Joint Inspection(Inspection&Quarantine, Customs, Immigration, Security Check)==>International Concourse==>Boarding

Hangzhou Xiaoshan International Airport Index


Service and Facilities

Inquiry Counter
The Inquiry Counter provides passengers with guidance, daily flight information and other convenient services.
Location: opposite to No 3 Gate of International Departure Hall, opposite to No 5 and No 11 of Domestic Departure Hall.
Inquiry Number: 86-571-96299

Business Center
The Business Center provides passengers with copy, fax, local and long-distance calling, and internet access services.

Luggage Packing
Hangzhou Xiaoshan International Airport provides luggage packing service.
Location:
Terminal 1: left side of No. A3 Gate of International Departure Hall.
Terminal 2: Near No. 7, No. 11 and No. 13 gate of Domestic Departure Hall.

Price for Luggage Packing:
Size of Luggage: ≤20cm*40cm*55cm
Price: 10RMB

Size of Luggage: ≤40cm*60cm*100cm
Price: 15RMB

Luggage Storage
Hangzhou Xiaoshan International Airport provides services of luggage storage. Passengers are required to produce valid documents to deposit or claim luggage. The luggage need to be checked with using X-ray devices before storage.

Location of Luggage Deposit Center :
Terminal 1:
Location: F Island in Departure Hall
Service Number: 86-571-83837005
Open time: 06:30-23:00

Price for Luggage Storage:
Price: 5RMB for 0-4 hours, 15RMB for 4-12 hours, 25RMB for 12-24 hours

Lost & Found
Hangzhou Xiaoshan International Airport provides registration, claim and inquiry services for lost items in the airport. If passengers provide the correct information about the lost items, including name, features, lost date, lost site, etc, they can claim the items with valid documents.
The Lost & Found Center is located opposite to the No.12 Gate of Arrival Hall.
Open time: 08:15-21:45
Service Number: 86-571-86662530

Special Aid
Hangzhou Xiaoshan International Airport provides special aid service for unaccompanied special passengers, such as seniors over 70 years old, pregnant woman, the disabled, etc. These special passengers have priority on check-in, customs declaration, security check and boarding. Passengers can go to the Inquiry Counter in the airport or dial the hotline(96299) to book this service.

Hangzhou Xiaoshan International Airport Photo

Related Topic


Medical Services
Hangzhou Xiaoshan International Airport provides Medical Services of accidental injury, emergency relief and pre-hospital treatment.
Location of First-aid Station: near No. 16 Departure Gate
Service Number: 86-571-86662120

Foreign Currency Exchange
Hangzhou Xiaoshan International Airport provides currency exchange service. Main foreign currencies can be exchanged into RMB.
Location of Currency Exchange Counter: Arrival Hall of Terminal A and Terminal B
Open time:
Terminal A: 08:00-23:00
Terminal B: 09:00-22:00

Service Number:
Terminal A: 86 -571-87663395
Terminal B: 86 -571-86660580

Location of ATM:
Industrial and Commercial Bank, Hangzhou Bank, Citibank: near No 1. Gate in Departure Hall of Terminal B
Shanghai Bank: near No A1. Gate in Departure Hall of Terminal A and near No 2. Gate in Departure Hall of Terminal B

WIFI
Hangzhou Xiaoshan International Airport offers high-speed wireless network access in two terminals.

Luggage Carts
Hangzhou Xiaoshan International Airport provides free luggage carts in Terminals.

Temporary Boarding Certificates
If passengers need Temporary Boarding Certificates, they can apply in the police station of airport. The police station is near the No. 9 Gate of Domestic Departure Hall.
Phone Number: 86-571-86662253 86-571-86662581

Shops
The duty free shop in Hangzhou Xiaoshan International Airport is located in the International Departure Hall. Passengers can find tea, paintings and local specialities in the shop.

Restaurants
There are many restaurants in Hangzhou Xiaoshan International Airport. Passageres can enjoy different delicacies.

Hotels
ZTG Grand Hotel Airport Hangzhou is a four star standard hotel located in the Xiaoshan Airport. It is only 800 meters away from Terminals.