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Service and Facilities of Guangzhou Baiyun International Airport

Service

Inquiry Counter
The Inquiry Counter provides passengers with guidance, daily flight information and other convenient services.
Location:
opposite the F Island and D Island, and near the No.15 and No.11 gates on the third floor
Service Number: 86-20–86137273

Business Center
The Business Center provides passengers with copy, fax, local and long-distance calling, and internet access services. They can be found by the No.3 Gate on the first floor and inside the Departure Areas A and B on the third floor.

Luggage Storage
Guangzhou Baiyun International Airport provides services of luggage storage. Passengers are required to produce valid documents to deposit or claim luggage. The luggage need to be checked with using X-ray devices before storage. The service counters are on the first and the third floors.
Service Time: 06:00 to 22:00
Service Number: 86-20-36066859

Lost & Found
Guangzhou Baiyun International Airport provides registration, claim and inquiry services for lost items in the airport. If passengers provide the correct information about the lost items, including name, features, lost date, lost site, etc, they can claim the items with valid documents.
The Lost & Found Center is located near the No.1 Gate in the Departure Hall on the third floor.
Service Number: 86-20–36066946

Guangzhou Baiyun International Airport Index


Luggage Carts
Guangzhou Baiyun International Airport provides free luggage carts in Terminal 1 and Terminal 2.

Medical Services
Guangzhou Baiyun International Airport provides Medical Services of accidental injury, emergency relief and pre-hospital treatment. The Medical Room is near the No.25 Gate on the first floor.
Service Number: 86-20–36066926/86122926

Foreign Currency Exchange
Guangzhou Baiyun International Airport provides currency exchange service. Major foreign currencies can be exchanged into RMB.
Exchange Counter is located in the International Arrival Hall.
Service Time: 08:00 – 21:00

WIFI
Guangzhou Baiyun International Airport offers high-speed wireless network access in the terminal building.

Special Aid
Guangzhou Baiyun International Airport provides special aid service for unaccompanied special passengers, such as seniors over 70 years old, children under 12 years old, pregnant woman, the disabled, etc. These special passengers have priority on check-in, customs declaration, security check and boarding. This service need to book in advance.

Guangzhou Baiyun International Airport Photo

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Facilities

Banks
There are about 10 domestic and foreign financial services institutions in the Guangzhou Baiyun International Airport, including China Construction Bank, Agricultural Bank of China, Guangdong Development Bank, Heng Seng Bank, HSBC, etc. They are located on the first floor, third floor, departure and arrival hall.
The China Construction Bank, Agricultural Bank of China and Guangdong Development Bank can provide cash and money transfer service.

Laggage Trolleys
Guangzhou Baiyun International Airport offers free luggage trolleys. Passengers can find them in terminal and parking lots.

Baby-care Room
There are Baby-care Rooms at the A and B departure areas on the third floor. Mothers can have a private space to change diapers or nurse children.

Smoking Rooms
Guangzhou Baiyun International Airport provides smoking rooms at the A and B departure areas on the third floor. Passengers want to smoke can choose one nearby.

Water Dispenser
Guangzhou Baiyun International Airport offers 11 water dispensers in the terminal, providing hot and cold water for passengers.

Post office
The Post office in Guangzhou Baiyun International Airport can receive and send letters, parcels and express mail, and handle domestic postal remittance. Stamp sets are also on sale here. It is located to the left of the No.9 Gate of Departure Hall.
Service Time: 09:00 – 17:00

Shops
Passengers can find the world famous brand and high quality domestic products in the duty free shops of Guangzhou Baiyun International Airport, including clothing, travel Accessories, toys, jewelry, fragrance and cosmetics. There is also convenience Store in the airport.

Restaurants
The restaurants in Guangzhou Baiyun International Airport offer passengers different delicacies, such as Western Cuisine, Chinese Cuisine, Fast Food, etc. Cafés and teahouses are available in the airport.

Hotels
Pullman Guangzhou Baiyun Airport is a five star hotel located in the Guangzhou Baiyun International Airport. It offers 460 rooms and all the amenities of a large international hotel.
There is also a three star standard hotel in the airport, New Airport Hotel.